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Sopact
Partner & Supplier Intelligence

Follow the delivery.
Keep the whole story.

Collect supplier updates, delivery records, quality documents and field notes in context. Connect each source to its partner, lot and location so your team can investigate discrepancies and prepare reliable reports.

AI-generated illustration of supplier and warehouse partners checking a food delivery
Illustrative supply-chain handoff · AI-generated
WHO IT’S FOR
Procurement, quality, operations and sustainability teams coordinating suppliers and delivery partners across locations. The example below follows a food-service workflow.
WHEN IT MATTERS
A discrepancy or reporting deadline means reconciling procurement files, quality checks, partner updates and field records by hand.
The decision behind the data

A delivery gap.
A source to check.

Which service-day discrepancies recur, which deliveries are linked, and what evidence supports the corrective action?
Illustrative workflow · sample records
SERVICE DAY / SCHOOL SC-12
ILLUSTRATIVE
1,200
portions delivered
1,140
recorded uptake
60
difference to reconcile
Delivery receipt
Complete
Uptake export
Sync incomplete
An apparent gap is a question. Check the source before calling it waste.
Open the evidence trail +
Dispatch D-61 → signed school receipt: 1,200 portions.
Uptake extract U-22: 1,140, incomplete sync status.
Review RV-08: request completed extract; owner assigned.
No waste measurement has been submitted.
How the workflow runs

One workflow.
A record that keeps growing.

Choose a stage to explore its data, context and next decision. Examples use illustrative data.
01
Collect

Start where the evidence is created.

Bring purchase and receipt exports, delivery forms, quality documents and field notes together. A new supplier document enters with its supplier, site and effective period.
Receipt R-208 · Lot L-208
1,000 kg received · source attached
Receipt
Quality file
Field note
Sample record. Receipt, consumption and meal uptake are separate measures.
Source linked
Time retained
Human review
02
Connect

Follow the food through the operation.

Connect warehouse movements to kitchen batches and dispatches where source records establish those links. Missing lineage stays visible.
Warehouse W-01 → Kitchen K-03
Lot link captured · School dispatch D-61
W-01
K-03
SC-12
Do not infer individual meal-to-lot traceability when transformation links are absent.
Source linked
Time retained
Human review
03
Analyze

Spot a discrepancy while it is actionable.

Configured analysis compares structured counts and classifies the accompanying explanation. Keep both the signal and the original source for review.
School service day · 07 Sep
1,200 delivered / 1,140 recorded uptake
Delivered 1,200
Uptake 1,140
60 portions differ. Uptake sync status is incomplete; this is not a verified waste figure.
Source linked
Time retained
Human review
04
Review

Ask the right owner for the missing piece.

Route the question to the delivery or school-data owner. Attach clarification, corrected source and approval to the original record rather than silently overwriting it.
Owner: school-data coordinator
Reconcile device sync + delivery receipt
Question
Owner
Source check
Current review: awaiting complete uptake export. Original values retained.
Source linked
Time retained
Human review
05
Report

Publish a definition with the result.

Aggregate only comparable units, periods and eligible entities. Separate operational totals from supplier-screening indicators and narrative evidence.
Definition v1.2 · Service day
Delivered portions and uptake shown separately
Quantity
Period
Definition
The reporting reviewer can inspect the sources, exclusions and unresolved records.
Source linked
Time retained
Human review
The connected record

Keep the relationships.
Then ask the question.

01
Supplier + lot
02
Warehouse receipt
03
Kitchen + dispatch
04
School + service day
Shared context
Source + time
Definitions + versions
Identity + relationships
Permissions + review
Collect partner updates in Sopact and bring in agreed source-system exports. Keep the original records, their relationships and access rules clear.
Your data dictionary

Define it once.
Carry the meaning forward.

Agree the fields with your data owner. Retain original submissions, source references and definition versions so each result can be checked later.

RecordFields to agreeRule that preserves context
Supplier & sitesupplier_id · site_id · commodity · effective datesKeep legal supplier, operating site and delivery partner distinct; one supplier may serve multiple locations.
Material movementlot_id · event_type · quantity · unit · occurred_atLink receipt, transformation and dispatch events. Record unit conversions and many-to-many lot mappings explicitly.
Quality observationtest / check · process point · result · source · reviewerKeep lab results, receipt checks and approved procedure references. The food-safety owner defines limits and corrective actions.
Meal serviceschool_id · service_date · delivered · recorded uptakeDelivered portions and recorded uptake are different measures. Preserve data completeness and collection method.
Commercial evidenceinvoice_id · spend · currency · supplier locationSpecify accounting period, exchange-rate treatment and local-procurement definition before aggregation.
Supplier due diligencescreening criteria · assessment date · finding · actionSeparate self-report, independent assessment, identified concern and verified closure. Store supporting documents and review history.
Reporting starts with definitions

One evidence base.
Different reporting questions.

Agree the framework and scope with the responsible team. The references below illustrate how to map evidence; they do not establish certification or a customer’s reporting obligations.

ReferenceEvidence to preserveWhat not to confuse
GS1 traceability modelWhat moved; who handled it; where and when; quantity/unit; lot and event links.A common identification and event model is not proof that all upstream lineage exists.
GRI 204-1 · Local procurementLocal procurement spend and total procurement budget basis for significant operating locations; local definition, currency and period.A share of spend is not a share of suppliers.
GRI 308-1 / 414-1 · New-supplier screeningNew suppliers screened against environmental / social criteria, eligible new suppliers, criteria and source evidence.Screened does not mean no risks or impacts were found.
GRI 308-2 / 414-2 · Findings and responseAssessed suppliers, significant impacts, agreed improvements and relationship decisions with supporting context.An uploaded policy or closed task does not establish verified improvement.
Codex GHP / HACCP referenceProcess-specific monitoring, procedure version, deviations, corrective actions and review records.The food-safety owner sets appropriate controls. This page supplies no universal temperature limit.
Further reading

Learn from the wider field.

Food4Education · operating model

Food4Education’s public operating model connects sourcing, storage, cooking and delivery, with Tap2Eat supporting payment and uptake data. These relationships inform the illustrative workflow above.

Read the source ↗
ARYZTA · supplier visibility

Sedex’s ARYZTA case explores supplier visibility across business units. It offers a useful reference for keeping supplier and organizational context with assessment evidence.

Read the source ↗
Customer stories

See the stories
behind the evidence.

Explore the work, results and stage of each customer’s journey.

Food4Education kitchen staff preparing beans at the Kiambu kitchen.
SOPACT CUSTOMER STORY

Food4Education

Supply-chain data and school-feeding operations

How Food4Education is using Sopact in everyday work while building toward connected context across its school-feeding operations.

Read the case study ↗
WWF South Africa — published story image
SOPACT CUSTOMER STORY

WWF South Africa

Evidence across delivery partners

How WWF South Africa assembled evidence from four goals and several partners into a single funder-ready narrative.

Read the case study ↗
Explore all Sopact customer stories →
Keep learning

Practical guides
for your next step.

Learn to collect connected data, define comparable measures and review the evidence behind an answer.
Start the free course ↗

FAQ

Before you get started

Which records need to stay connected?

Agree the relationships between partner or supplier, lot, receipt, dispatch and service day. Link the relevant documents, exceptions and corrective actions to those records.

Can we use our existing operational systems?

Yes. Scope the collection gaps and the agreed imports or integrations during setup. Procurement, warehouse and service systems can remain the operational systems of record.

How should reporting standards be used?

Start with the reporting question, units, period and responsible owner. Map the relevant measures and evidence to the selected standard; a mapping does not itself establish compliance or assurance.