We now turn real-time qualitative and quantitative feedback from leaders and clients into actionable insights. Transparency in coaching impact drives sustainable growth.

ICF Foundation is accelerating and amplifying social system change through coaching one cohort at a time.

Customer

ICFF

Industry

Leadership, Coaching & Mentorship

Location

Global

ICFF Case Study

CASE STUDY

From Annual Reports to Continuous Learning: How ICFF Transformed Coaching Impact Measurement

Three years of evolution—from fragmented surveys to self-driven intelligence

The Organization

The ICF Foundation (ICFF) equips professional coaches and organizations to accelerate and amplify impact on Sustainable Development Goals. Their mission: create measurable positive outcomes through coaching to address social challenges across seven countries and four languages.

The Three-Year Journey

2022

The Starting Point

The Qualtrics Reality:

Data scattered across multiple languages with no unified view
Open-ended feedback requiring weeks of manual translation and coding
Analysis cycles stretching 8-12 months from collection to insight
Dashboard updates requiring vendor dependency and technical expertise
No way to track individual leader progress across coaching cohorts
Stakeholder stories buried in spreadsheets, disconnected from metrics

The Cost: By the time insights arrived, coaching cohorts had already completed their programs. Funders received static annual reports. Program leaders made decisions based on intuition rather than evidence.

2023-24

The Framework Phase

Sopact provided ICFF with an end-to-end solution:

What Changed:

Data Strategy Realignment: Connected all measurement to SDG capacity-building outcomes
Sopact Survey: Centralized data collection across four languages, seven countries
Impact Cloud Dashboard: Dynamic, always-current visualization of coaching outcomes
Automated Translation: Open feedback arriving in English, ready for analysis

The Progress: ICFF could now demonstrate measurable outcomes to stakeholders. Board presentations included real-time data. Funders saw transparent impact insights rather than retrospective reports.

But a critical gap remained: ICFF still depended on external support for analysis. Questions like "Which coaching themes correlate with leadership confidence growth?" required custom requests. The team had visibility—but not ownership.

2025

The Transformation

Enter Sopact Sense.
This wasn't just an upgrade—it was a fundamental shift from dashboards to intelligence.

1. Self-Driven Qualitative + Quantitative Analysis

Before: "We need to wait for the next quarterly review to understand what's driving confidence improvements."

Now: Program leaders type plain-English questions into Intelligent Columns and get answers in minutes:

"Show correlation between leadership skills training and self-reported emotional well-being"
"Identify the top 3 themes in work-life balance feedback from Latin American cohorts"
"Compare coaching effectiveness across languages—where are we seeing the strongest confidence gains?"

2. Continuous Learning, Not Annual Reporting

The old cycle: Collect → Export → Clean → Analyze → Report → Repeat in 12 months.

The Sopact Sense cycle: Collect → Analyze in real-time → Adjust coaching modules → Collect again.

3. Evidence-Based Coaching Improvement

Coaches now access aggregated insights showing which coaching techniques drive the strongest outcomes, what goals participants prioritize, and where delivery methods need adjustment.

Example Impact Metrics

Dimension	Indicator	Before Coaching	After Coaching	Change
Self-Confidence	Average rating (1–5)	3.2	4.5	+1.3
Leadership Skills	% reporting progress	48%	83%	+35%
Work-Life Balance	Qualitative themes frequency	15%	40%	+25%
Emotional Well-being	Positive mindset references	12	32	+167%

* All indicators shown are for illustrative purposes only.

The Impact of Data Ownership

For ICFF Leadership

Board meetings feature live dashboards showing real-time SDG progress
Funder conversations shift from belief to evidence
Strategic decisions backed by data on expansion, retention, and module refinement

For Partner Organizations

Transparent insights shared via live links—no static PDFs
Peer learning enabled through anonymized benchmarks
Retention increases when participants see their own progress visualized

For the Coaching Community

Standardized impact evidence modeling rigorous coaching measurement
Contribution to social change discourse on coaching's role in UNSDGs
40% growth in organizations requesting coaching after seeing data-driven impact

What Changed From Year 1 to Year 3

Capability	2022 (Qualtrics Era)	2023-24 (Sopact Framework)	2025 (Sopact Sense)
Time to Insight	8-12 months	1-2 months	Minutes
Data Integration	Manual exports, fragmented	Centralized, automated	Self-service analysis
Language Handling	External translation required	Automated translation	Real-time multi-language analysis
Qualitative Analysis	Manual coding (weeks)	Dashboard summaries	AI-powered themes, sentiment, causality
Decision-Making	Retrospective	Quarterly reviews	Continuous, real-time
Stakeholder Access	Annual reports (static)	Live dashboards (view-only)	Live dashboards + self-service queries

Key Takeaways

1. Data ownership matters. Visibility is not enough—teams need the ability to ask and answer their own questions without waiting on vendors.

2. Qualitative + quantitative integration changes everything. ICFF no longer chooses between "numbers" and "stories"—they analyze both together to understand not just what changed, but why.

3. Continuous learning beats annual reporting. When insights arrive in minutes instead of months, coaching programs can adapt mid-cycle instead of waiting for the next cohort.

4. Self-service intelligence is the future of impact measurement. Sopact Sense eliminated ICFF's dependency on technical expertise—program leaders now drive their own analysis using plain English.

The Bottom Line

ICFF's three-year partnership with Sopact evolved from solving a data collection problem to building a culture of evidence-based learning.

2022: "We need better surveys."

2024: "We have dashboards."

2025: "We have continuous learning."

Today, ICFF doesn't just measure coaching impact—they improve it in real-time, demonstrate it transparently, and model it for the global coaching community. That's the power of data ownership.

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