Coretta Scott King’s institution replaced siloed survey tools with continuous, analysed stakeholder voice across seven programs.
The King Center, founded in 1968 to promote nonviolence and social justice, had data siloed across platforms like Qualtrics and no dedicated analysts — so qualitative analysis simply did not happen.
Open-ended feedback was part of the routine but remained untouched.
Sopact replaced Qualtrics with Sopact Survey, the Impact Cloud, and Sopact Sense across seven programs, aggregating pre- and post-surveys across cities.
Named programs — the Beloved Community Leadership Academy, One Million Black Women, Nonviolence365 — feed one analysed view.
Automated insight enabled real-time analysis and dynamic discussion during trainings, and four programs now have outcome strategies — evaluation that used to take months happening in minutes.
