The King Center, founded in 1968 to promote nonviolence and social justice, had data siloed across platforms like Qualtrics and no dedicated analysts, so qualitative analysis simply did not happen.
Open-ended feedback was part of the routine but remained untouched.
Gathering open-ended feedback was always part of our routine, yet it remained untouched, until now. Discovering automated insights was a game-changer, enabling real-time analysis and dynamic discussions during trainings.
Kelisha B. Graves, Ed.D., Chief Research, Education and Programs Officer
Sopact replaced Qualtrics with Sopact Survey, the Impact Cloud, and Sopact Sense across seven programs, aggregating pre- and post-surveys across cities.
Named programs feed one analysed view: the Beloved Community Leadership Academy, One Million Black Women and Nonviolence365.
Automated insight enabled real-time analysis and dynamic discussion during trainings, and four programs now have outcome strategies, evaluation that used to take months happening in minutes.
