Global and US stakeholder voices collected and analysed
The King Center had been gathering open-ended feedback for years. The problem was not a lack of responses; it was that the most revealing responses stayed unread because no dedicated analyst had time to interpret them across programmes and locations.
Feedback gathered, never read
Founded to advance nonviolence and social justice, the King Center works with a wide public. Qualitative feedback was collected through tools including Qualtrics, but the answers were distributed across systems and rarely arrived in a form that could inform the next training or programme decision.
The team did not need more surveys. It needed a way to read the feedback it already had and put it beside the programme context that gave it meaning.
One view across seven programmes
Sopact brought pre- and post-survey evidence into one analysed view across seven programmes, including the Beloved Community Leadership Academy, One Million Black Women and Nonviolence365.
Instead of exporting comments for a later review, the team can identify recurring themes, compare feedback across locations, and keep the original voices connected to the programme they describe.
From months to minutes
Automated analysis means programme leaders can discuss what participants are saying while a training is still fresh, rather than waiting months for an evaluation cycle to close.
The outcome is not a generic summary. It is evidence organised around four outcome strategies, ready to support the next decision.
