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Best Practices for Social Impact Metrics Selection


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Rachel leads the Actionable Impact Management (AIM) framework development from SoPact's side and oversees partnerships.

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Posted on 2017-07-10

The most important element to an enduring selection of Social Impact Metrics is the foundational impact framework that supports it. We need a strong impact measurement framework before we know which metrics will serve our needs. You can learn all about how to establish your impact framework here: Actionable Impact Management (AIM) Volume One: Groundwork.  

This article will give a quick overview to the most important pieces of getting to a place where we can select the best metrics for our organization. That will include:

Vision, Mission, and Goals

Think of your Vision as the cornerstone of your imapct framework. Whenever you get stuck (which you probably will) as you document your organization's program strucutre and theory of change, you can refer back to these three statements for guidance. 

VISION: A short statement that paints a picture of the ideal world your organziation strives to bring about. 

MISSION: A short description of how your organization is working toward that idealic world.

GOALS: A set of chronological milestones that your organization will reach as you continue your path toward that Vision.


Program Structure

Volume One: Groundwork describes it in more detail, but essentially it's a documented layout of how your programs are organized.

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This will help us organize our metrics sets later. It depends on the complexity or nature of your programs, whether you sort your metrics by Outcome or Program.


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Theory of Change

The Guidebook will have you go Outcome-by-Outcome (or Program-by-Program) to create a Theory of Change (ToC). Now, your ToC holds multiple purposes - one of which is to identify your outcomes and outputs...


Measuring social impact indicators

...Each of these outcomes and outputs can become a potential metric. We will jot these draft metrics down (keeping them sorted by Program/Outcome) and answer a few questions to see if it's a viable metric for us:

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Next Steps

Now, you're set up with a solid (and organized) group of draft metrics sets. Your next steps will be to decide which drafts are worth measuring. For those, you will decide if they should align to a standard or if you will craft a custom final metric. Next, make sure that that metric is clear for those reporting on it - pair it with a sample answer and usage guidelines. All of this and more is detailed in the most recent volume of the Actionable Impact Management (AIM) series. For more details on metrics selection, go ahead and download the second volume here: Actionable Impact Management: Metrics.