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Your Privacy Is Paramount

This privacy statement explains how SoPact handles personal data collected during the normal course of business (sales, marketing, and support), as well as how data are processed in its products and services. SoPact participates in the EU-U.S. Privacy Shield framework, and retained the American Arbitration Association/International Centre for Dispute Resolution.

SOPACT PLATFORMS & PRODUCTS

SoPact provides advanced cloud platforms for Corporations, Research Companies, Nonprofits, foundations, Impact Investment Funds, Government Agencies and Universities. The platforms and products provided are Enterprise level SaaS model, accessed using a modern browser via the Internet. All of SoPacts platforms & products are self-service, whereby the end-users are solely responsible for what data to collect and from whom. Survey respondents may use mobile devices to complete a survey.

All customer data collected using the software are stored in a single secure data center; data do not “float” around in the cloud.

Surveys may be distributed in numerous ways: via email, a web link, or off-line mobile app. Surveys may require a password or other authentication by the respondent.

DATA COLLECTED DURING NORMAL BUSINESS TRANSACTIONS (UNRELATED TO THE SOFTWARE)

For the www.sopact.com site: SoPact collects and analyzes aggregate information of visitors, including the domain name, visited pages, referring URLs, and other publicly available information. We use this information to help improve our website and services, and to customize the content of our pages for each individual customer. Cookies may be used to customize content delivered to website visitors.

SoPact does not sell or make available specific information about our customers or their clients except as requested by a valid court order or otherwise required by law. We maintain a database of user information which is used only for internal purposes such as technical support, marketing-related activities, and to notify customers of changes or enhancements to the services. SoPact uses secure services for online credit card payment transactions and does not record or store credit card information on its site or servers.

DATA COLLECTED BY CUSTOMERS

For this section, customers are end-users with valid SoPact accounts. Customers own and control all information they input into the SoPact Platforms (“Data”), and any information generated from that Data. Depending on how the Customer chooses to use the software, Data may include personal information. Customers manage all Data, as well as the users who create, manage, distribute, or report the Data.

SoPact treats all Data as highly confidential and does not classify or represent the Data because only the Customer itself knows what data it’s collecting. In other words, SoPact provides the services, and Customers use the services as they wish. All Data are safeguarded using industry best security practices that prevent unlawful disclosure.

SoPact will only process Data for the sole purpose of providing the software and services. Customers must ensure that they follow applicable laws when distributing surveys. This includes following applicable law when collecting personal and health information, preventing unsolicited emails from being sent, and deleting personal information when no longer required.

SoPact will never transfer Data to a third-party without the written permission of the customer. In other words, there is no onward transfer.

Customers have the ability to disable SoPact support from accessing their accounts. But by doing so, it may hinder timely responses and the quality of support.

COMPLAINTS AND INQUIRIES

SoPact is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), and individuals have a right to contact the FTC regarding services provided by SoPact.

If you are an EU citizen, and have questions about your personal information that may have been collected in a SoPact survey, please contact the entity that created or sent you the survey. SoPact is not responsible for any Data collected and only processes Data as controlled by the customer. If the survey creator is unresponsive with your inquiry, please contact SoPact Support.

General inquiries regarding this policy, or any complaints regarding surveys that are unresolved by the survey creator, may be sent to SoPact Support by visiting https://www.SoPact.com/support/ and clicking on “Contact Us” or by calling the number listed on the main www.SoPact.com web site. There is no charge for this inquiry.

SoPact has a team of legal and technical staff to maintain compliance with this policy. For legal inquiries, please contact: legal@sopact.com

 

SOPACT EU DATA SILO

SoPact offers customers wishing to process all data in Europe the EU Data Silo option. The basis for this option is to keep all collected Data in an EU data center and provide all support from our Dublin, Ireland office. Please contact your SoPact account executive for more details.